Refund & Return Policy
At Soukom, your satisfaction is our priority. Please read our return and refund policy carefully.
Return Window
You may request a return within 7 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in the original packaging.
Cash on Delivery Orders
Since we offer Cash on Delivery, please inspect your order at the time of delivery. If an item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
For hygiene and safety reasons, certain Health & Beauty products that have been opened or used cannot be returned unless they are defective.
How to Request a Return
To start a return, please contact our customer support team with your order number and reason for return. Our team will guide you through the process.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed promptly using an agreed method.
Contact Us
If you have any questions about returns or refunds, please reach out to our support team through our Contact page.